# Overview

A **Service** is something you want your customers to book.

{% content-ref url="../fundamentals/getting-set-up/creating-services" %}
[creating-services](../fundamentals/getting-set-up/creating-services)
{% endcontent-ref %}

Services are of two types:

## Appointment

This type of service is based on time-slots scheduling. Essentially, time-slot scheduling is when a customer is provided with a list of available time-slots to choose from.

The customer clicks on the time-slot that suits them, fills out their details and receives a confirmation email as a follow up (depending on the service configuration)

{% hint style="success" %}
**Examples**\
Therapy sessions, Private lessons, Rentals, Virtual consulting, Escape Rooms, Health Care and so on.
{% endhint %}

## Uncheduled

A service with no time-slots to choose from, essentially a reservation for this type of service is a _request_ that the service provider must fulfill depending on the nature of the service.

{% hint style="success" %}
**Examples**\
Support Tickets, Estimate Request, Open bookings and so on.
{% endhint %}

